Last Updated: May12th, 2025

Welcome to Escentra. These Terms and Conditions (“Terms”) govern your use of our services, website, and communications, including any SMS or mobile messaging services we offer.

By accessing our website or opting into our SMS/text messaging services, you agree to be bound by these Terms.

1. Services

We provide digital marketing services, web development, and customer automation tools. These services may include sending text messages with updates, offers, appointment reminders, or other business-related communications.

2. Consent to Receive SMS Message

Short Description:

By providing your mobile number and opting in, you consent to receive SMS messages from Escentra, including appointment confirmations, reminders, service updates, and promotional content which may be sent via automated technology. Message and data rates may apply.

Message Types

You may receive SMS messages from Escentra related to appointment scheduling, service updates, promotional offers, customer service follow-up, and business notifications.

Opt-Out Instructions

You can cancel the SMS service at any time. Simply text STOP to the number you received the message from. Upon sending “STOP,” you will receive a one-time confirmation message. After this, you will no longer receive SMS messages from Escentra unless you opt in again.

Rejoining Instructions

To rejoin the program after opting out, sign up again on our website or contact our support team to be re-enrolled. By doing so, you will begin receiving SMS messages again as originally agreed.

Help Instructions

If you are experiencing issues with the messaging program, reply with the word

HELP

for more assistance or contact our support team at

[email protected]

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Message & Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on your interaction with our services. For questions about your text or data plan, contact your wireless provider.

Privacy

We take your privacy seriously. For more information, please read our

Privacy Policy It explains how we collect, use, and protect your information.

Compliance with Industry Standards

Escentra follows all applicable guidelines set by the Cellular Telecommunications Industry Association (CTIA) and complies with the Telephone Consumer Protection Act (TCPA). We only send SMS messages to users who have expressly opted in and provide clear instructions for opting out at any time.

Legal Compliance

By opting in to receive SMS messages from Escentra, you acknowledge and agree to comply with all applicable local, state, and federal laws regarding telecommunications and digital communications. Misuse of this service or false opt-ins are strictly prohibited and may result in legal action.

3. User Responsibilities

You agree:

•Not to use our services for any unlawful or abusive purposes

•To provide accurate and current information when subscribing

•To be responsible for charges from your mobile carrier

4. Limitation of Liability

We are not responsible for:

•Delays in message delivery due to carrier issues

•Inaccurate or outdated information provided by users

•Damages resulting from the use or inability to use our services

5. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes means you accept the updated Terms.

Questions, Complaints and Contacts

If you have any questions regarding this Privacy Policy, please contact us at [email protected], or by U.S. mail at the address below:

Escentra, LLC.

Attn: Privacy Officer

510 walnut st

Atlanta, GA